Hybrid Multi-Cloud Technician
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · $25/hr · Visa: Employer sponsored
Hybrid cloud support rewards people who enjoy untangling a technical problem, and this permanent, full-time Hybrid Multi-Cloud Technician job in Auckland is a good fit for an ICT professional with that habit. You would help run and improve hybrid-cloud services, working with technical specialists, internal teams and outside technology partners.
Sponsorship is available for suitably qualified international candidates.
Show your ICT support history, the incident handling you have done and any ServiceNow or ITIL experience on your CV, then build a hybrid cloud technician CV on Build AI CV before you apply.
Key Responsibilities
- Give day-to-day technical help across hybrid and multi-cloud environments, resolving incidents and service requests
- Maintain systems, complete scheduled support activity and bring services back quickly using set processes
- Log and manage incidents in platforms such as ServiceNow
- Back up senior specialists on troubleshooting and investigations, passing complex problems and operational risks upwards
- Help roll out new technology: deployment, system changes, testing and project delivery, including nationally coordinated digital projects
- Work through fixes with internal teams and external vendors
- Keep technical documentation, records and service information current
- Follow organisational standards for security, compliance and risk
- Spot ways to improve reliability, efficiency and the user experience, and help the team adopt new technology
- Be part of the on-call roster for critical support when required, in a professional, collaborative way
Requirements & Eligibility
- Minimum of 2 years in professional ICT technical support or a similar technology role
- Hands-on background supporting IT services and everyday technology operations
- A practical troubleshooting and incident-resolution track record
- Experience with IT service management systems, preferably ServiceNow
- Understanding of structured service management and incident handling
- Some exposure to technology implementation, deployment or system change
- Tertiary qualification in IT, Computer Science or a related discipline
- Industry certification such as ITIL or Service Management is advantageous
- Analytical thinker with strong technical problem-solving ability
- Communicates well with technical teams, users, vendors and stakeholders
- Collaborative team player with a demonstrated interest in building skills on new technologies
- Able to work independently and to know when to escalate complex matters
- Organised and proactive, committed to reliable technology services and to professional integrity, security and compliance
- Willing to join an on-call roster
- Able to satisfy relevant New Zealand employment and visa requirements
Apply: jobs@jobsabroad.my · WhatsApp
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